Terms & Conditions
- Introduction
Welcome to Direct Curtains Ltd (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website, www.directcurtainsltd.co.uk (“Website”), and the purchase of our made-to-measure curtain products. By placing an order or using our Website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our Website or place an order.
- Definitions
Customer/You: Any person or entity placing an order with Direct Curtains Ltd.
Products: Made-to-measure curtains and any related services provided by Direct Curtains Ltd.
Order: The purchase or contract for the supply of Products made via our Website or other means.
- Orders and Custom-Made Products
3.1 Custom Orders
All our products are made to order based on the measurements and specifications provided by you.
It is your responsibility to ensure that all measurements are correct before placing an order. We are not liable for errors due to incorrect information provided by the customer.
3.2 Order Acceptance
By placing an order, you make an offer to purchase our Products in accordance with these Terms & Conditions.
We reserve the right to accept or decline any order at our sole discretion. In the event we decline an order, any payment made will be fully refunded.
3.3 Cancellations & Changes
Orders may be cancelled or amended within 24 hours of placement. After this period, production commences, and cancellations or changes will not be accepted except in cases of a manufacturing fault.
For cancellations or changes, please contact us immediately at info@directcurtainsltd.co.uk.
- Pricing and Payment
4.1 Pricing
All prices are quoted in GBP and include applicable taxes unless stated otherwise.
Prices for custom-made products may vary based on specifications and additional options.
4.2 Payment
Payment must be made at the time of placing an order via the payment methods available on our Website.
Your payment will be processed securely. We reserve the right to cancel orders if payment is not successfully received.
- Delivery and Shipping
Processing Time: All products are made to order. Please allow 7–10 working days for production before dispatch.
Delivery Timeframes (After Dispatch):
UK Standard Delivery: 2–3 working days (£8.95)
UK Express Delivery: Next working day (£14.95)
International Shipping: Available on request; additional charges may apply.
We use DPD as our delivery partner. Tracking details will be provided once your order is dispatched.
You are responsible for providing accurate delivery information. We are not liable for delays or losses due to incorrect addresses.
- Refunds, Returns, and Remedies
6.1 Custom-Made Products
Due to the bespoke nature of our products, we do not offer refunds or exchanges if errors in measurements are provided by the customer.
6.2 Faulty or Damaged Items
If your product is faulty, damaged, or not as described, please notify us within 7 days of delivery at info@directcurtainsltd.co.uk.
Upon review, if a fault is confirmed, you may be entitled to a repair, replacement, or refund. Any return shipping costs in these circumstances will be covered by us.
6.3 Non-Faulty Returns
We do not accept returns or issue refunds for non-faulty, custom-made items due to the nature of the production process.
- Intellectual Property
All content on our Website, including text, images, graphics, logos, and designs, is the property of Direct Curtains Ltd or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or otherwise use any content from our Website without our express written permission.
- Limitation of Liability
Our liability for any claim arising out of or in connection with the supply of our Products shall be limited to the purchase price of the Product in question.
We shall not be liable for any indirect or consequential losses, including loss of profit, loss of revenue, or business interruption.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence or any liability that cannot be legally excluded.
- Force Majeure
We shall not be liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control (e.g., natural disasters, courier strikes, supply chain disruptions).
- Governing Law and Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Changes to Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective when posted on our Website.
It is your responsibility to review these Terms & Conditions periodically to stay informed of any updates.
- Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
Direct Curtains Ltd
9A Langley High Street, Oldbury, B69 4SN
